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Below is a list of frequently asked questions.

 

Ordering

1. How do I search find what I'm looking for?
2. How do I buy something from the site?
3. Do you prices include VAT?
4. What payment methods do you accept?

Delivery

5. Do you offer FREE POSTAGE?
6. When will my order be dispatched?
7. What should I do if my order has not arrived after 5 working days?

Returns

8. Can I return an unwanted item for a refund?
9. How do I return a damaged item?

General

10. Can anyone order from this site?
11. Is your site secure?

 

Ordering

1. How do I search find what I'm looking for?

You can browse the product categories shown on the left hand side of the screen or use the search facility at the top of the page.

2. How do I buy something from the site?

Once you have found the product(s) you wish purchase, please add them to your basket and then click on the Checkout Button. You will then be required to sign in or create a new account, enter your delivery details and make payment.

3. Do you prices include VAT?

Yes, we our VAT registered and are products include VAT at the current standard rate (20%).

4. What payment methods do you accept?

We currently accept credit/debit card payments along with PayPal.

 

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Delivery

5. Do you offer FREE POSTAGE?

Yes, we offer FREE UK POSTAGE on all orders.

6. When will my order be dispatched?

Most orders will be dispatched within 24 hours and should arrive within 3-5 working days.

7. What should I do if my order has not arrived after 5 working days?

If you have not received your order after waiting 5 working days please contact us. We can then track your order or arrange for a replacement to be sent if necessary.

 

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Returns

8. Can I return an unwanted item for a refund?

Yes, you may return an unwanted item to us within 14 days, provided it is unused and in it's original packaging. To do so please contact us to request a returns number and address.

9. How do I return a damaged item?

Please contact us to request a returns number and address.

 

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General

10. Can anyone order from this site?

This website is for use by consumers aged 18 or over.

11. Is your site secure?

Yes, our site uses a Thawte's 256-bit encryption SSL certificate during the checkout phase. This allows your payment card details to be securely processed via PayPal and are not retained by us.

 

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If you have any other questions please feel free to contact us.